Privacy Policy

Data Controller

Safe Spaces Group Ltd is the Data Controller responsible for the personal information collected through this website.

If you have any questions about this Privacy Notice or how your personal data is used, please contact us at:

Email: info@capscourse.co.uk

Personal Data We Collect

Depending on how you use our website, we may collect:

• Name
• Email address
• Telephone number
• Organisation, school or club name
• Job title
• Postal address (where required)
• Billing and payment information
• Course booking details
• Information submitted through contact forms
• Communications you send to us
• Technical information such as IP address, browser type, operating system and website usage data collected through cookies and analytics

Why We Collect Your Data

We process personal information to:

• Respond to enquiries and requests
• Process bookings and payments
• Deliver training courses and associated services
• Issue certificates and maintain training records
• Provide customer support
• Send service-related communications
• Send marketing communications where you have given your consent
• Improve our website, services and user experience
• Comply with legal, regulatory and financial obligations

Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on one or more of the following lawful bases:

• Contract – to provide the training or services you have requested.
• Legitimate Interests – to operate, improve and secure our website and services.
• Consent – where you have chosen to receive marketing communications or accepted non-essential cookies.
• Legal Obligation – where we are required to retain information for tax, accounting or regulatory purposes.

How Long We Keep Your Data

We only retain personal information for as long as necessary.

Typical retention periods include:

• General enquiries: up to 12 months
• Customer and course records: up to 7 years where required for business, accounting or accreditation purposes
• Marketing preferences: until you withdraw your consent
• Website analytics: in accordance with the retention settings of the analytics platform

When data is no longer required, it is securely deleted or anonymised.

Sharing Your Information

We do not sell your personal data.

We may share information with trusted service providers where necessary to operate our business, including:

• Payment providers (for processing payments)
• Email and communication platforms
• Website hosting providers
• Cloud storage providers
• Analytics providers such as Google Analytics
• Professional advisers including accountants and legal advisers
• Accreditation or certification partners where required for course delivery

All third-party providers are required to process your information securely and in accordance with applicable data protection legislation.

International Transfers

Where any service provider stores or processes data outside the United Kingdom, we ensure that appropriate safeguards are in place in accordance with UK GDPR.

Your Rights

Under UK GDPR you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information in certain circumstances
• Restrict how your information is processed
• Object to certain types of processing
• Request transfer of your data to another organisation where applicable
• Withdraw consent at any time where processing relies on consent

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to improve functionality, understand website usage and enhance your experience.

Where required, we will ask for your consent before placing non-essential cookies on your device.

Complaints

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to resolve your concerns first.

You also have the right to lodge a complaint with the Information Commissioner's Office, the UK's independent authority for data protection.